CUSTOMER EXPERIENCE AND MARKETING

Project Team Member – CEM

Job Title – Project team member/specialist – Customer Experience & Marketing (Sales/AfterSales/Dealer Development/Customer Care & Delight/Marketing)

Job Description – We’re looking for someone to be part of our CEM team at our Gurgaon Head office . This role will involve:

Sales /Aftersales

  • Cultivate and manage strong relationship with dealership staff
  • Achievement of model wise, monthly, and annual vehicle wholesale and retail sales target
  • Manage the Dealer sales field operation teams
  • Managing and delegating work to dealer teams
  • Maintains Daily, Weekly and Monthly Reports of the sales trends and actions in place
  • Implement and maintain Aftersales service standards across network.

Customer Care and Customer Delight

  • Ensuring level of customer satisfaction provided by the network
  • Conducting customer satisfaction surveys
  • Enhance and monitor quality and timely provision of customer services
  • Managing complaint & Root Cause analysis for improvement.

Dealer Development

  • Managing the Dealer Management System to enhance Customer experience, dealer productivity or profitability

Marketing

  • Overseeing and developing marketing campaigns
  • devising and presenting ideas and strategies
  • Managing promotional activities
  • Coordination with creative team for events/content development/branding
  • Managing campaigns on social media
  • Analysing campaign performance

Skills –

  • Technical / Management / Professional degree – B. Tech, B.E, MBA (Preferable)- Sales & Marketing, Brand Management
  • Able to work on a technical, strategic and commercially focused projects
  • Minimum two years of post-qualification work experience in relevant domain
  • Grit and determination to return on a full-time/part-time employment according to organizational need.
  • Good communication and interpersonal skill, team spirit, quick learner, who is keen to diversify her knowledge and skills.
  • Passionate & flexible to embrace more opportunities and responsibilities
  • Open for travel based on job role requirement.
  • Business and industry knowledge, strong technical domain knowledge

Experience – Minimum 2 year

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